FAQ

Naples Bay Resort & Marina is located at 1500 Fifth Avenue South, Naples, Florida 34102, just minutes from downtown Naples. Guests can arrive by car, rideshare services such as Uber or Lyft, taxi, or private transportation. The resort is also accessible by boat via the Gordon River and Naples Bay.

Yes, Naples Bay Resort & Marina offers complimentary high-speed Wi-Fi throughout the resort, including guest rooms and public areas.

Breakfast is not automatically included with all room rates at Naples Bay Resort & Marina. However, select packages and promotions may include breakfast or dining credits. Breakfast is available for purchase at Café on the Bay.

Yes, Naples Bay Resort & Marina offers complimentary luggage storage through Guest Services for early arrivals and late departures.

Yes, Naples Bay Resort & Marina offers flexible indoor and outdoor meeting and event spaces for corporate meetings, social events, weddings, and private celebrations.

Naples Bay Resort & Marina is located approximately:

• 5 minutes from downtown Naples and Fifth Avenue South
• 10 minutes from Naples Municipal Airport (APF)
• 15 minutes from Naples beaches, including Naples Pier and Lowdermilk Park

The resort is also close to shopping, dining, golf, and cultural attractions.

Naples Bay Resort & Marina does not offer an in-house airport shuttle. Guests commonly use Uber, Lyft, taxis, or private car services, and Guest Services can assist with transportation recommendations.

Our Hotel cancellation policies are seasonal. They are as follows:

12/21/24 – 4/24/25 - Reservations can be canceled at no charge by 4pm local hotel time up to 7 days before arrival. 7 days before arrival the full pre-payment for all nights, resort fee and applicable taxes will be charged which is non-refundable.

4/25/25 – 12/20/25 - Reservations can be canceled at no charge by 4pm local hotel time, 24 hours prior to arrival. Credit card will be charged one night’s room plus applicable taxes 24 hours prior to arrival.

Please note: All Bookings of 7 days or more will forfeit the 10% deposit paid at the time of booking during peak season (Dec-April). 

The Cottages at Naples Bay Resort have a different cancellation policy. Please refer to this in the FAQ.

We do not charge your credit card, we authorize the due balance and $50 per night for any incidental charges. For example, room service or food and beverage are charged to your room.

Total taxes are 11% and include sales tax (6%) as well as a local occupancy tax (5%). The Daily Resort fee is also subject to sales tax at 6%.

Our cancellation policy for the Cottages is different to the hotel. The policy is as follows:
Reservations can be canceled at no charge by 4pm local hotel time up to 60 days before arrival. Cancellations within 60 days are non-cancelable and non-refundable. Full balance is required 60 days prior to arrival date.

Check-in is from 4 pm. Check-out is by 11 am

Minimum age of guest to check-in is 21. Minors must be accompanied by an adult over 21 years old.

Hotel guests should Check-in at the hotel's front desk in the main lobby.
Cottage guests can also Check-in at Naples Bay Club - before 9 pm.
If Check-in is after 9 pm guests should check-in at the hotel's front desk in the main lobby.

Late check-out is subject to availability and should be requested by contacting the front desk.

Stay until 2 pm: $75
Stay until 5 pm: $99

We do not guarantee early check-in, but you are more than welcome to use the facilities while you wait for your room to be ready. We can also store your luggage if needed.

All of our rooms are located on the 2nd and 3rd floor, accessible by elevators. Our ADA rooms are equipped with a shower chair, grab bars, low counters, low appliances, and a limited number of rooms have a roll-in shower.

Our one-bedroom suites, two-bedroom suites, and vacation rentals come with a washer and dryer.

We offer valet & self parking. Effective 12/1/23 overnight parking is $20 per vehicle, per night (self or valet). 

Each cottage has its own covered parking space and an additional uncovered parking space if needed.

We do not permit trailers, boats, RVs, or any commercial vehicles.

There is a daily resort fee of $50 plus tax per room, per night. The fee includes:

• Access to Naples Bay Club, our Private Members Club and all Club Amenities & Facilities
• Shuttle to Downtown Naples & Beaches
• Wi-Fi
• Pool Towels and Chairs
• Beach Umbrellas, Chairs and Towels

Overnight Valet or Self Parking is $20 per vehicle, per night.

Yes, we are dog-friendly! There is a $75 non-refundable pet fee per room, with a maximum of two dogs (40 pound weight limit per animal). A $350 deposit will be held on a valid credit card until departure.

There is a daily resort fee of $50 plus tax per room, per night, a one-time administrative fee of $150 and a departure cleaning fee of $175.

Our concierge is available daily from 9:00am to 5:00pm. If the concierge is not available, our front desk agents can assist with any questions.

Sorry, no pets are permitted at the cottages.

Yes, our business center is located in the hotel lobby.

Smoking is not permitted in the hotel guest rooms, public spaces, or cottages. There are designated smoking areas located around the property.

Yes, we do offer shuttle transportation. Please see below for more details on the destination and departure times and book your shuttle with the front desk (ext. 5110).

The Naples Bay Club is our Private Members only Club. Registered hotel and Cottage guests become "members" of the Club while staying at the resort. The Naples Bay Club has 5 swimming pools, Lazy river, spa, two restaurants, tennis center, 2,500 sq. ft fitness center, TopGolf Virtual Golf SwingSuite as well as locker rooms with sauna, steam and showers.

All registered hotel and Cottage guests are have access privileges to our Private Members Club. This is included in the resort fee.

Naples Bay Club is located next door to the main hotel.  Guests may take the scenic walk or take the 2 minute shuttle ride. 

The fitness center is open daily from 6am to 9pm.

We have our own fleet of high quality rental boats that are available to guests of the resort. Guests can book online at NBRBoatrental.com or call (239) 530 5134.

The fitness center features state-of-the-art Technogym and Peloton strength training and cardiovascular equipment.

We have five swimming pools and two whirlpools. The family pool, lazy river, adult pool, and adult lap pool are located at The Naples Bay Club.  The club is a short walk or quick shuttle ride away from the main hotel. There is an additional pool located in the hotel nearby the marina.

All resort pools are open from dawn to dusk, while the lazy river opens at 11am.

Please, no outside food, drinks, coolers or music are permitted to be brought into the pool area complex at Naples Bay Club.

We have four restaurants and one coffee shop at the resort.

• Blue Water Bar & Grill, a poolside restaurant, is located at Naples Bay Club, BlueWater Bar & Grill serves lunch, dinner, and happy hour drinks daily, with a Gulf-fresh menu of tacos, burgers, salads, and more! Open Daily from 11am to 8pm. HAPPY HOUR: Daily from 4pm to 6pm

• Indulge Restaurant and Lounge is located at the Naples Bay Club. Indulge your senses with exquisitely prepared cuisine in the ambiance of an upscale lounge with indoor and outdoor dining. Breakfast: Saturdays and Sundays 8-11am.  Lunch: Thursday-Saturday 12pm-2pm. Dinner: Thursday-Saturday 6pm-10pm

• Nosh on Naples Bay. Sourcing only the finest ingredients and flavors, Nosh on Naples Bay delivers the best of global cuisine. Serving lunch and dinner Tuesday-Sunday. Happy Hour is from 3pm-6pm.

• Blackbird - Modern Asian.  A vibrant dining destination that fuses contemporary Asian cuisine with elevated design, seductive cocktails, and a lively, upscale atmosphere. Sunday- Thursday: 4:00 PM - 10:00 PM. Friday - Saturday: 4:00 PM - 11:00 PM

• Café on the Bay, our coffee shop featuring Lavazza Coffee is located at the hotel, serving breakfast and lunch daily 7am-6pm

Our concierge is always available to assist with any restaurant reservations (239) 530-5122.

Yes, our TVs have Google Chromecast and are enabled for streaming from your own device. For further details or questions, please refer to the instructions located in the room.

Café on the Bay at Naples Bay Resort & Marina is open daily from 7:00 AM to 6:00 PM. Hours may vary by season or holidays.

Located overlooking the marina, Café on the Bay offers breakfast and lunch favorites, pastries, and specialty coffee drinks throughout the day, along with sandwiches, salads, and lighter fare.

Café on the Bay offers vegetarian options daily, and vegan-friendly selections may be accommodated upon request based on availability.

Café on the Bay offers kid-friendly menu options, making it an easy choice for families visiting Naples Bay Resort & Marina.

Reservations are not required at Café on the Bay, and walk-ins are welcome. Guests are seated on a first-come, first-served basis.

Café on the Bay does not currently offer Happy Hour specials.

Café on the Bay does not take reservations, so a grace period does not apply.

Complimentary self-parking and valet parking are available at Naples Bay Resort & Marina, making it convenient for resort guests and visitors.

Café on the Bay is pet-friendly, and service animals are permitted. Pet access may be limited to designated areas based on seating availability.

Café on the Bay is fully wheelchair accessible, including entrances, dining areas, and restrooms.

Bluewater Bar & Grill is open daily from 11:00 AM to 8:00 PM for poolside lunch, dinner, and drinks. Hours may vary by season or private events.

Bluewater offers vegetarian options, and vegan requests may be accommodated when possible. Guests with dietary preferences are encouraged to speak with their server.

Bluewater serves a Gulf-fresh, casual menu with coastal favorites, including tacos, salads, burgers, and other grilled specialties.

Bluewater offers kid-friendly menu options, making it an easy choice for families staying at Naples Bay Resort & Marina.

Bluewater offers Happy Hour daily from 4:00 PM to 6:00 PM. Offerings may vary.

Reservations are not required at Bluewater, and walk-ins are welcome. Bluewater is located within the private Naples Bay Club and is open to Naples Bay Club members and registered guests of Naples Bay Resort & Marina. Access to Naples Bay Club may require a resort amenity package or a paid club membership.

Bluewater does not require reservations, so a grace period does not apply.

Complimentary self-parking and seasonal valet parking are available at Naples Bay Club.

Service animals are permitted. Pets are not allowed inside dining areas, and outdoor seating availability may vary.

Bluewater is fully wheelchair accessible, including indoor dining areas and restrooms.

Indulge offers varying hours throughout the week: breakfast Saturday–Sunday (8:00–11:00 AM), Sunday brunch (11:00 AM–2:00 PM), lunch Tuesday–Saturday (12:00–2:00 PM), and dinner Wednesday–Saturday (6:00–10:00 PM). Hours may change seasonally or for private events, so it’s best to call ahead to confirm.

Indulge features Florida-fresh cuisine with an upscale, chef-driven approach, showcasing locally inspired ingredients and refined flavors.

Indulge offers vegetarian options, and vegan accommodations may be arranged with advance notice. Guests with dietary restrictions are encouraged to contact the restaurant ahead of their visit.

Indulge offers a dedicated kids’ menu, making it a convenient option for families staying at Naples Bay Resort & Marina.

Indulge does not currently offer Happy Hour specials.

Reservations are recommended at Indulge, and walk-ins are accepted only if space allows. Indulge is located within the private Naples Bay Club and is open to Naples Bay Club members and registered guests of Naples Bay Resort & Marina. Access to Naples Bay Club may require a resort amenity package or a paid club membership.

Indulge does not offer a grace period for reservations. Guests who are running late are encouraged to contact the restaurant, and seating may be subject to availability.

Complimentary self-parking and valet parking are available at Naples Bay Club. Parking availability may vary by season and event activity.

Service animals are permitted per ADA guidelines. Pets are not allowed in the restaurant.

Indulge is fully wheelchair accessible, including entry, dining areas, and restrooms.

Yes, Indulge offers both indoor and outdoor seating.