Joining the Naples Bay Team

A Dishwasher, or Kitchen Helper, is responsible for cleaning dishes in a food service environment to ensure that the kitchen has a steady supply of clean plates, bowls, silverware, pots, pans and glasses. Their duties include prioritizing loads of different types of crockery and kitchenware, hand-washing dishes, loading the dishwasher and placing dishes to dry. Ability to lift up to 50 pounds several times a day. Ability to place cases, pans, utensils, and plates on both low and high shelves. Ability to work in hot and damp environments. Ability to respond to emergency situations to avoid endangering themselves or others. Apply for this position by completing the online employment application form below.

Part Time/On-Call The Massage Therapist will assist guests with spa orientation, personal luxury treatments and all other daily activities in a professional and courteous manner following all property policies and procedures. Excellent manners and social skills. Exhibits a genuine concern and sense of interest for the guest’s satisfaction. Patient and gracious with every guest. Thoughtful and intuitive, demonstrating and anticipating service when appropriate and helpful. Well trained and knowledgeable about spa functions and services. Gives guest a strong sense of luxurious personalized service. Strong sense of expectation, knowing who is due to arrive and depart for spa services. Apply for this position by completing the online employment application form below.

Full-Time. Shifts Vary The Housekeeper is responsible to ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, within established time limitations. Housekeeping experience desirable. Neat, pleasant personality. Ability to work on feet for an extended period. Ability to read room numbers, dates, and basic instructions. Apply for this position by completing the online employment application form below.

Full-Time. Shifts Vary The Server is responsible for providing prompt, courteous, and upscale service for the guest. Interact with guests and members to take drink and food orders. Communicate with kitchen for food ordering. Ensure prompt delivery of food to the guest’s and members' table. Have working knowledge of liquor, beer, wine, and food that is served at the property. Suggest pairings of food to wine or beer. Handle all checks and cash according to procedures. Ensure cleanliness of restaurant including polished flatware, clean glassware, plates, and table linens. Be familiar with all property amenities and other restaurants. Apply for this position by completing the online employment application form below.

Full-Time. Shifts vary Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings, and other food items. Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for hot/cold line, in the preparation of all menu items. Keeps all refrigeration, storage, and working areas in clean, working condition to comply with Health Department regulations. Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size. Ensure all equipment in working areas is clean and in proper working condition. Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to correctly prepare items according to recipes, requires stamina for standing and strength for lifting and moving products. Apply for this position by completing the online employment application form below.

Full-Time. 8AM-5PM Provide exceptional customer service to marina, boat rental, hotel, and public guests. Provide clear explanations on how to operate boat rentals efficiently throughout the backwaters of Naples Bay until Marco Island, as well as the Gulf of Mexico. Clean and maintain the docks to uphold to the high standards of the Marina at Naples Bay Resort. Ensure safety and security to all boat rental and marina guests. Provide our guests with an everlasting experience and obtain return business. Listens and responds to guest inquiries using a positive, clear speaking voice. Takes reservations over the phone and in-person. Assists in safely docking boat rental guests. Participates in daily dock-walks and picks up possible trash at all 97 slips before placing it in the property dumpsters. Reports unusual activity regarding the docks, specific slips or in the basin water. Reports unusual activity regarding slip tenants and their vessels. Apply for this position by completing the online employment application form below.

Full-Time. Shifts vary. The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors. Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Resort policies. Maintain house bank. Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Apply for this position by completing the online employment application form below.

Full-Time. Shifts Vary. The Front Desk Manager is responsible for overseeing all aspects of the Front Office operation.  Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations. Supervise the training of all Front desk employees and motivate them to perform their jobs effectively. Responsible for ensuring that the Front desk follows all systems, control policies and procedures. Monitor and control payroll and other expenses including damaged vehicles. Development and monitoring of the Front desk budget. Responsible for the overall implementation of the Manager on Duty program in conjunction with the senior leadership team. Assume Manager on Duty shifts. Develop and maintain open lines of communication within the department and with other departments within the property. Resolve guest problems expediently and in a professional manner. Ensure exceptional guest service is delivered at the front desk, concierge, and guest services. Conduct monthly Front Office meetings. Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern. Attend required meetings as a representative of the Front Office. Review, adhere and reinforce staff on AAA Four/Five Diamond customer service standards which will be monitored by both outside shoppers and by direct supervisors. General computer proficiency. Pleasant phone demeanor. Advanced knowledge of Front Office computer systems, including the ability to solve system related problems. Apply for this position by completing the online employment application form below.

Full-Time. Shifts vary.  Assists the Director of Facilities in overseeing the upkeep, rehabilitation, and maintenance of the facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs. Inspect property, public space and back of house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to possess considerable knowledge of a wide variety of maintenance trades in order to visually inspect and detect items needing repair. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires, experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 80 lbs. The ability to climb ladders up to 30 feet high and reach in all directions, often time’s overhead is also required.  Apply for this position by completing the online employment application form below.

Full-Time. Shifts vary. The position is responsible for the daily satisfaction of guests/members with emphasis on providing the highest levels of guest service. Assures guests are satisfied and service is prompt, responsive, courteous. Assures all service areas and storerooms are clean, organized and are stocked. Works with Café manager to create and update opening and closing side work as needed. Trains, maintains, and exceeds standards of service; motivates staff to maximize performance, ownership and accountability. Qualifications: -Ability to lift up to 50 pounds and bend, stoop and reach frequently as well as stand for extended periods of time. -Ability to manage in a diverse environment with focus on excellent guest service. -Must have effective verbal and written communication skills in English. -Working knowledge & experience with Point of Sale systems, Inventory Control Software. Basic hospitality management skills to include: identifying and solving problems, performing duties under pressure, multitasking, delegating assignments appropriately, and fostering a team environment. *Hours of operation are Monday to Sunday from 7am to 6pm. Apply for this position by completing the online employment application form below.