Joining the Naples Bay Team

FRONT DESK SUPERVISOR: The Front Desk Supervisor assists the Front Office Manager in administering front office functions and supervising employees daily. Front office areas include Concierge, Bell desk, Night Audit and Front Desk Agents. This position works closely with managers and employees to ensure an efficient check-in and checkout process. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively communicate with guests, other departments and employees. JOB RESPONSIBILITIES: Welcomes and completes established check-in procedures for arriving guests daily to ensure guests satisfaction. Communicates effectively both orally and in writing to provide clear directions to staff. Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Maintains a professional. friendly, and courteous demeanor always. Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Operate all aspects of the Front Office computer system. Ensure logging and delivery of all messages, packages, amenities and mail in a timely and professional manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees. Assist in training of new hires and current employees on a regular basis. Monitor all V.I.P.'s, special guests and requests. Performs other duties as assigned, requested or deemed necessary by management. JOB REQUIREMENTS: Prior experience working as a front desk agent/supervisor, Requires supervisory and leadership skills, Ability to communicate information and hotel services to management and guests, High school education or equivalent experience, 3 to 5 years related front office experience, 1 or more years of supervisory experience, Must have the ability to communicate in English, both written and spoken, Must be able to work night shifts, weekends and holidays, Ability to stand during entire shift. Apply for this position by completing the online employment application form below.

SPA & WELLNESS MANAGER - FULL TIME: Manage the day-to-day operations to ensure the spa and wellness amenities run smoothly and efficiently and provide an enhanced experience for our guests. JOB RESPONSIBILITIES: Achieve financial goals, expense controls and profitability as defined in the annual operating budget. Areas of responsibility include spa, tennis, fitness center, yoga studio, TopGolf, pool, related retail and locker rooms. ESSENTIAL JOB FUNCTIONS: Oversee operations and management of the entire department including Supervisor and staff. Responsible for hiring and scheduling staff, conducting disciplinary actions and providing training for all staff. Oversee and assist with training, performance, attendance, attitudes, appearance and conduct of the staff. Maintain consistent and efficient systems of communication with other departments. Represent the Spa & Wellness department at meetings and conferences. Cooperate and work closely with the Sales and Marketing Department in designing and implementing marketing and merchandising strategies to ensure successful achievement of profit goals. Develop a business plan to ensure overall operation; growth and profitability of the department are achieved. Develop new programs for wellness and other outdoor activities for slower time periods. Forecast revenue, monitor payroll and expenses on a weekly, monthly and quarterly basis. Take appropriate action to effectively manage profitability. Remain knowledgeable of current industry trends, developing new programs and making improvements. Evaluate other properties methods and products to enhance department service and systems. Establish and maintain resort and department service standards. Consistently lead by example. Excellent manners and social skills. Address any problems experienced in the spa/wellness with awareness, sincere concern, apologies and offers an appropriate remedy and follow up as applicable. Ensures that all Fitness Center equipment is working properly daily. Apply for this position by completing the online employment application form below.

JOB RESPONSIBILITIES: Handles transportation of guests to and from hotel. Escorts arrive and depart guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with the room and features. ESSENTIAL JOB FUNCTIONS: Transports guests to and from hotel. Retrieves guest items from cars, buses, vans and carts. Grasps, lifts carry and/or loads luggage and packages onto a bell cart to transport items throughout the hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference. Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and helps by giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Organizes and store luggage as necessary in a designated area. Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. JOB REQUIREMENTS: Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to understand and follow written and or verbal instructions. Ability to read English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists. Ability to stand, walk and/or sit and continuously perform essential job functions. Sufficient manual dexterity in both hands to be able to load and unload luggage. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distance on property. Apply for this position by completing the online employment application form below.

JOB RESPONSIBILITIES: The Massage Therapist will assist guests with spa orientation, personal luxury treatments and all other daily activities in a professional and courteous manner following all property policies and procedures. Excellent manners and social skills. Exhibits a genuine concern and sense of interest for the guest’s satisfaction. Patient and gracious with every guest. Thoughtful and intuitive, demonstrating and anticipating service when appropriate and helpful. Well trained and knowledgeable about spa functions and services. Gives guests a strong sense of luxurious personalized service. Strong sense of expectation, knowing who is due to arrive and depart for spa services. Apply for this position by completing the online employment application form below.

ESSENTIAL JOB FUNCTIONS: This position is primarily responsible for generating sales of new social memberships at The Naples Bay Club and engaging with club members on an ongoing basis. The M&S Manager is a self-driven individual who is responsible for creating a club sales and marketing plan that creates awareness in the local community and generates interest from prospective members. Community involvement, participating in local business groups, social media initiatives, posting articles of interest in local publications will be key in generating a constant stream of leads. The M&S Manager will in conjunction with The Club management team create an attractive calendar of events that members can participate in. They will attend Club events to assist in connecting club members with each other while fostering strong connections with membership. As a senior club leader, the M&S Manager will be present on the floor at the club to engage with members and solicit comments and feedback that can help improve the members’ experience. Responsible for meeting the net membership annual budgeted growth goals.JOB RESPONSIBILITIES: Works all prospective memberships to ensure they are kept informed regularly of club events. All questions are answered, and all club amenities are highlighted during the tour, including initial meetings with key staff in particular areas of interest. On completion of application presents prospective member to the membership committee for final approval. Accountable for ensuring each new member receives a full orientation so that they are familiar with all facets of the club. Invite new members to attend new member dinner and partners with other club leaders to host the event. Using all tools available, including the Jonas software, they will focus on membership retention by getting to know club members and their preferences. Works with Club Director and food and beverage team to create a calendar with a variety of events that are engaging and of interest to members. Meet weekly with club leaders and ownership to communicate sales and marketing activities and new memberships. Communicates membership departures and reasons for leaving. Maintains accurate and up to date member records ensuring profiles are fully detailed, contains member preferences and personal information that will assist the club team personalizing each member’s club experience. Focuses on recognition and recognizing members so that they feel special and have a sense of belonging to the club. Works with Accounts department to ensure all members’ dues are posted timely and that all club member accounts are kept current. Delinquent accounts are highlighted, and action is taken to communicate with members and bring account back to being current. On an annual basis and in conjunction with Club Director administers The Club Member Survey to gauge membership satisfaction and solicit feedback. SUPPORTIVE FUNCTIONS: Attend staff meetings and other property-specific meetings as requested by the Club Director. Development of the club membership sales and marketing plan. Participate in industry organizations. Maintain an open line of communication between members, employees, and club management. Any other reasonable duties as assigned within the overall scope of the club operation. Immerse into The Naples Bay Club culture of excellence. He/she becomes familiar with the club’s core values and pillars on which the club culture is built. Advocates for members and staff and are empowered to act as needed to resolve issues. Is a role model for other team members by maintaining a positive and professional outlook at all times while maintaining operational standards of excellence. SAFETY REQUIREMENTS: Follows all club health and safety standards. PHYSICAL REQUIREMENTS: Sitting, Walking, Standing, Crouching, Lifting, Carrying QUALIFICATION STANDARDS: Four-year college degree is preferred. Previous sales leadership experience in a private members club is a plus. Proven track record of developing sales leads, Proven history of meeting sales targets, Proven ability to nurture and develop professional relationships. HOURS: The club functions seven days a week.  Due to the cyclical nature of the club industry, employees may be required to work varying schedules to reflect the business needs of the club. Upon employment, all employees are required to fully comply with Sojourn Hospitality rules and regulations for the safe and efficient operation of club facilities.  Employees who violate club rules and regulations will be subject to disciplinary action, up to and including termination of employment. Apply for this position by completing the online employment application form below.