Careers

Joining the Naples Bay Team


By providing exceptional service in a warm and friendly manner, our over-150-member team is the reason Naples Bay Resort & Marina guests come back time and time again! We have built our reputation in the Naples area upon the skills and determination of our most valuable asset—our people. That’s why we strive to select the most talented managers and team members in the market. 

Our Current Open Positions are listed below. 

If you are interested in applying for a position at NAPLES BAY RESORT & MARINA or at NAPLES BAY CLUB please complete the Application Form below. 

Please note: We only accept applications for current open positions. 

We look forward to hearing from you.

Join The Team

Team Member Benefits

  • Discounted team member meals
  • Generous paid-time-off program after one year of service
  • 401K plans with company contributions after one year of employment
  • Multiple tiers of medical & dental coverage
  • Complimentary parking
  • Company issued uniforms & discounted dry cleaning
  • Team member of the month & quarter awards
  • Holiday parties
  • Convenient direct deposit

OPEN POSITIONS

FRONT DESK SUPERVISOR-FULL TIME

FRONT DESK SUPERVISOR: The Front Desk Supervisor assists the Front Office Manager in administering front office functions and supervising employees daily. Front office areas include Concierge, Bell desk, Night Audit and Front Desk Agents. This position works closely with managers and employees to ensure an efficient check-in and checkout process. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively communicate with guests, other departments and employees. JOB RESPONSIBILITIES: Welcomes and completes established check-in procedures for arriving guests daily to ensure guests satisfaction. Communicates effectively both orally and in writing to provide clear directions to staff. Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Maintains a professional. friendly, and courteous demeanor always. Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Operate all aspects of the Front Office computer system. Ensure logging and delivery of all messages, packages, amenities and mail in a timely and professional manner. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees. Assist in training of new hires and current employees on a regular basis. Monitor all V.I.P.'s, special guests and requests. Performs other duties as assigned, requested or deemed necessary by management. JOB REQUIREMENTS: Prior experience working as a front desk agent/supervisor, Requires supervisory and leadership skills, Ability to communicate information and hotel services to management and guests, High school education or equivalent experience, 3 to 5 years related front office experience, 1 or more years of supervisory experience, Must have the ability to communicate in English, both written and spoken, Must be able to work night shifts, weekends and holidays, Ability to stand during entire shift. Apply for this position by completing the online employment application form below.


NIGHT AUDITOR/FRONT DESK AGENT-PART TIME

JOB RESPONSIBILITIES: The Night Auditor will ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures. HOURS: Friday, Saturday & Sunday from 11pm to 7am. ESSENTIAL JOB FUNCTIONS: Work with the Front Office Manager to ensure accurate and timely recording of daily outlet totals that information is recorded properly. Assist in the closing of daily work for all outlets and posting correct daily totals. Balances all room charges. Perform daily backups on systems and perform any necessary maintenance when situations arise. Balance daily credit card postings and transmit through the Guest Plus & PB Admin systems for settlement. Provide backup for Front Office and Communications during their scheduled breaks and provide assistance as needed. Insure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly. Notify proper outlets when discrepancies arise. Follow up with the Accounting Manager and document situations. Perform all activities in a professional manner and in accordance with company policies. JOB REQUIREMENTS: High school graduate or equivalent. Complete understanding of all POS systems and how they maintain & process information. Must be able to run reports and backups. (Jonas and Above Property knowledge a plus).  Knowledge of Excel, including but not limited to formulas and spreadsheet integration. Apply for this position by completing the online employment application form below.


BELL PERSON/VALET-PART TIME/FULL TIME

JOB RESPONSIBILITIES: Handles transportation of guests to and from hotel. Escorts arrive and depart guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with the room and features. ESSENTIAL JOB FUNCTIONS: Transports guests to and from hotel. Retrieves guest items from cars, buses, vans and carts. Grasps, lifts carry and/or loads luggage and packages onto a bell cart to transport items throughout the hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference. Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and helps by giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Organizes and store luggage as necessary in a designated area. Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. JOB REQUIREMENTS: Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to understand and follow written and or verbal instructions. Ability to read English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists. Ability to stand, walk and/or sit and continuously perform essential job functions. Sufficient manual dexterity in both hands to be able to load and unload luggage. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distance on property. Apply for this position by completing the online employment application form below.


ON-CALL MASSAGE THERAPIST

JOB RESPONSIBILITIES: The Massage Therapist will assist guests with spa orientation, personal luxury treatments and all other daily activities in a professional and courteous manner following all property policies and procedures. Excellent manners and social skills. Exhibits a genuine concern and sense of interest for the guest’s satisfaction. Patient and gracious with every guest. Thoughtful and intuitive, demonstrating and anticipating service when appropriate and helpful. Well trained and knowledgeable about spa functions and services. Gives guests a strong sense of luxurious personalized service. Strong sense of expectation, knowing who is due to arrive and depart for spa services. Apply for this position by completing the online employment application form below.